FAQs

1. How can I contact you?

You can contact us by sending an email to easychefservice@gmail.com. Our customer support team will respond to your inquiry as soon as possible.

2. Where are your products shipped from?

Our products are shipped directly from our suppliers located in various countries around the world. This allows us to offer a wide range of unique and high-quality products at affordable prices.

3. Do you offer international shipping?

Yes, we offer international shipping to most countries. However, please note that there may be certain restrictions and additional charges for shipping to certain locations. You can check the availability and shipping options for your country during the checkout process.

4. How long does shipping take?

The shipping time varies depending on the destination country and the product you have ordered. Generally, it takes between 10 to 30 business days for your order to arrive. Please note that due to the current global situation, there may be some delays in shipping. We appreciate your patience and understanding.

5. Can I track my order?

Yes, we provide tracking information for most of our orders. Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment on our website or the shipping carrier's website.

6. What is your refund policy?

We have a 30-day refund policy. If you are not satisfied with your purchase, you can request a refund within 30 days of receiving the product. Please contact us at easychefservice@gmail.com to initiate the refund process.

7. How long does it take to process a refund?

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, the refund will be processed within 10 business days and will be credited back to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.

8. Can I cancel or change my order?

If you need to cancel or make changes to your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that once the order has been shipped, we may not be able to make any changes.

9. What should I do if I receive a defective or damaged product?

If you receive a defective or damaged product, please contact us immediately at easychefservice@gmail.com. We will evaluate the issue and make it right by either replacing the product or issuing a refund.

10. Do you offer exchanges?

At the moment, we do not offer direct exchanges. However, you can return the item you have and place a new order for the desired item. Once we receive your return and it is approved, we will process the refund for the returned item.